Shipping & Return Policies
1. Cancellation Period
Returns are accepted for online retail orders up to 30 days after purchase and after delivery.
2. Method of Refund
All returns will be applied to the payment method used at the time of purchase.
3. Damaged / Defective / Incorrect Goods
Mistakes can happen! In the event that the product you receive has been damaged, is defective or incorrect, a refund will be issued and return shipping provided by Northstar Tonewoods.
Please note that we do not accept returns if the product has been damaged or tampered with after being opened.
4. How to request a refund or exchange
To request a refund or exchange please email [email protected] or call 1-877-385-3777 9:30am – 5:30pm PST Monday to Friday. Please provide your order number, contact information and a reason for your return request. We will get in touch with you within 2 business days and provide any necessary details for your return or exchange.
5. Delivery Charge on Returning Goods
If the return is requested within the 30 day cancellation period, return shipping will be provided by Northstar Tonewoods. The purchaser will be issued a return label via email to download and apply to the package they are returning.
6. Products Returned Exceeding the Cancellation Period
If a return is requested on products after the 30 day cancellation period the purchaser must pack and ship the product at their own expense.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Friday – Sunday.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
3. Delivery Instructions
If you have special delivery instructions, please provide them to us in the customer notes field on the check-out page of our website. We will do our best to accommodate your request.
4. Shipping Costs
Shipping costs are based on the location the product is being shipped to.
We offer per product shipping for $20 US to USA and Canada.
International orders, please contact us for a quote.
Once you have input your shipping address at the checkout screen, shipping charges will be displayed if applicable.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [email protected] or call 1-877-385-3777.
If you have any questions about the delivery and shipment or your order, please contact us at [email protected] or call 1-877-385-3777.